Workflow Opportunity Brief

Somsak Aircon Service

Air conditioning repair · Ratchadaphisek Soi 18, Huai Khwang, Bangkok 10310

πŸ“ž 02-119-8852 πŸ•— Phone bookings, 8am–6pm Mon–Sat

Observed Public Signal

"TO BOOK: PLEASE CALL 02-119-8852 ONLY"
"We do not have online booking."
"No LINE, no email booking – phone call only please!!"

These statements appear directly on the business's own website, alongside published hours of 8am–6pm, Monday to Saturday, for phone bookings.

Likely β€” not confirmed

Process Issue

Booking appears to run entirely through a single manual phone line, with no channel for customers outside calling hours or those who'd prefer LINE, web, or email. The site shows no visible CRM or follow-up mechanism, which likely means confirmations and reminders are handled manually too, if at all β€” a common driver of no-shows in phone-only service businesses.

Suggested Workflow

An after-hours and overflow capture line β€” supplementing the phone, not replacing it.

  1. Customer reaches out outside call hours Via a LINE Official Account or a short web form, when the phone line is unanswered or it's outside 8am–6pm.
  2. Bot collects the essentials Name, phone number, address, aircon issue, and preferred time window.
  3. Calendar check Bot checks open slots and offers available times back to the customer.
  4. Slot held as pending Booking is placed provisionally β€” not finalized automatically.
  5. Notification sent both ways Customer gets an automated acknowledgment; Somsak's team gets a LINE/SMS alert with the request.
  6. Reminder before the appointment Automated SMS/LINE reminder sent the day before, to cut no-shows.

Where the Human Stays in Control

☎️

Every pending booking is confirmed by phone by Somsak or staff before it's locked in. The automation only captures and organizes leads that would otherwise be lost outside calling hours β€” the phone call stays the final word, matching the business's stated preference.

Estimated Value

ΰΈΏ8,000–20,000 per month, illustrative
Based on these visible assumptions:
  • 3–5 after-hours or missed-call leads per week are currently going uncaptured
  • Average repair/service ticket of ΰΈΏ800–1,500
  • No-show rate on scheduled jobs drops from an assumed ~30% to ~10% with automated reminders, across roughly 10 jobs/week